“We understand the important role our solutions play in helping you fulfill your mission. We are committed to providing exceptional customer service. When you have questions we want to answer them right away. You have access to comprehensive online resources that are available 24/7 so you can resolve issues and answer questions as they arise. You can also contact our support team to work with our top-quality analysts who take pride in giving you the industry’s best customer support. We are dedicated to providing you with prompt, accurate, and courteous service every time. By establishing a team of satisfied, knowledgeable, and experienced employees, we are able to provide you with an unmatched customer support experience. To maximize the effectiveness of our support team, we equip our analysts with the tools and information they need to better serve you. All new support analysts attend an intensive seven-week training program, and all employees have the opportunity to receive up to 40 hours of training each year.”
Listening to your feedback to improve our solutions:
Our customers are at the heart of everything we do, and your feedback is invaluable to us. Throughout the year, we invite you to participate in our annual and case surveys to let us know what we are doing well and how we can improve. We also welcome your software suggestions, which we incorporate into our design process. Our solutions are continually evolving as we consider how we can further help your organization accomplish its goals and make your job easier.
TONY KIRATSOUS • CO-FOUNDER